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Shipping Policy

Thank you for visiting and shopping at Dubailist.

As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your payment.

At Dubailist, our goal is to provide reliable, timely delivery across the United Arab Emirates. Our mission is to ensure every customer receives a high standard of service and responsiveness.

Once your order is submitted, you will receive order status updates and a tracking number via email once your order has shipped.

Shipping Charges
Free shipping on all orders of AED 50 and above. Orders below AED 50 incur a flat shipping fee of AED 19. All prices displayed on the Site are inclusive of tax.

Store Pickup
In addition to delivery, a store pickup option is available at checkout. Pickup orders are ready within 1–2 business days. You will receive an email notification once your order is ready for pickup.

Pickup Address: Al Khan, Sharjah – Al Ittihad Street, Shop 1, Al Bandari Tower, United Arab Emirates

Order Acceptance & Pricing
There may be cases when an order cannot be processed. We reserve the right to refuse or cancel any order for any reason. You may be asked to provide additional verification, including your phone number or address, before we accept an order. To prevent fraud, we reserve the right to verify payment details, identity, place of residence, or banking information before processing an order, and to cancel any order suspected of fraudulent use of a payment card.

We make every effort to display accurate pricing on the Site. However, in the rare event that an item is mispriced, we reserve the right to refuse or cancel the order, and will contact you or notify you of the cancellation.

Handling & Transit Time (United Arab Emirates)
Handling time: 1–2 business days (Monday to Friday)
Transit time: 2–3 business days (Monday to Friday)
Order cut-off time: 5:00 PM (UAE time)
Orders placed before 5:00 PM ship the same business day.

What happens after I place an order?
You'll receive a confirmation email containing your order number and receipt. Please check your spam folder if you don't see it in your inbox. If you don't receive a confirmation email, contact us at care@dubailist.com with the subject line "Order Confirmation Not Received," and our team will assist you.

Customs, Duties, and Taxes
As all shipments are within the United Arab Emirates, no customs duties apply. All product prices include applicable UAE tax.

Contact Information
Phone / WhatsApp: +971 56 671 0044
Email: care@dubailist.com
Address: Al Khan, Sharjah – Al Ittihad Street, Shop 1, Al Bandari Tower, United Arab Emirates