Refund policy

At Dubailist.com, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to submit a return request.

How to Request a Return

To request a return, please contact our Customer Care team through:

WhatsApp: Contact us on WhatsApp

Our team will review your request and provide return instructions if your return is approved.

Please do not send any item back without prior approval. Returns received without authorization may be refused.

Return Eligibility

To qualify for a return, the item must:

Be unused, unworn, and in the same condition in which it was received.
Include all original tags, accessories, manuals, and packaging.
Be accompanied by proof of purchase or your order confirmation.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is damaged, defective, or different from what you ordered, contact us immediately via WhatsApp (+971 56 671 0044) or Live Chat so we can review the issue and arrange an appropriate resolution.

Non-Returnable Items

Unless required by applicable law, the following items cannot be returned, refunded, or exchanged:

Underwear and intimate apparel
Skincare, beauty, and personal care products
Perishable goods, including food, flowers, and plants
Custom-made, personalized, or special-order products
Hazardous materials, flammable liquids, or gases
Gift cards

If you're unsure whether a product is eligible for return, please contact us before placing your order.

Clearance & Sold As Is Items

Products marked as "Sold As Is" or included in our Clearance collection are sold under special conditions and are considered final sale.

These products may include, but are not limited to:

Overstock inventory
Discontinued products
Open-box items
Products with damaged or missing packaging
Display or showroom items
Customer returns approved for resale
New products offered under special clearance conditions

All Sold As Is products are clearly identified on the product page before purchase.

Unless required by applicable law, these products are not eligible for return, refund, exchange, or store credit.

This restriction does not apply if:

The wrong item was delivered.
The item was damaged during shipping.
The item has a verified manufacturing defect that was not disclosed.

By purchasing a Sold As Is product, you acknowledge and accept that it is excluded from Dubailist.com's standard 14-day return policy.

Exchanges

If you would like to exchange an item, the fastest option is to request a return (subject to approval) and place a new order for the desired product.

European Union Customers

For orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of receipt without providing a reason, subject to applicable consumer protection laws.

Returned items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be processed using one of the methods below, depending on the original payment method and available options.

Orders Paid by Cash on Delivery (COD)

Refunds for COD orders may be issued through one of the following methods:

1. Dubailist Store Credit

Credit issued to your Dubailist account for future purchases.
Estimated processing time: 1–2 business days.

2. Bank Transfer

Customers may be asked to provide valid bank account details.
Estimated processing time: 7–14 business days.

3. Cash Refund

Where available, a Dubailist representative may arrange a cash refund.
Estimated processing time: 7–10 business days.

4. Digital Wallet Refund

Where applicable, refunds may be processed to an approved digital wallet or supported payment method.
Estimated processing time: 1–2 business days.

General Refund Conditions

Refunds are processed only after returned items have been received and inspected.
Shipping, delivery, and service fees may not be refundable unless required by applicable law.
Dubailist reserves the right to reject any return or refund request if the item does not meet the requirements of this policy.
Processing times are estimates and may vary depending on banks, payment providers, and operational requirements.